Privacy Policy for Kookaburra Grounds
At Kookaburra Grounds, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you, based on your interactions with our online platform and our physical premises.
- Personal Identification Information: This includes information you voluntarily provide, such as your name, email address, phone number, and any other details furnished when you make a reservation, place a catering order, inquire about event space hire, subscribe to our newsletter, or fill out a contact form.
- Payment Information: When you make a purchase or book a service online, we collect necessary payment information. Please note, we do not store sensitive payment card details on our servers; these are processed securely by third-party payment processors.
- Usage Data: We automatically collect information about how you access and use our website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand user behavior and improve our site's functionality.
- Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your experience, analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base.
2. How We Use Your Information
The information we collect is used for various purposes, including:
- Providing and Managing Services: To process your orders for coffee, food, catering services, or event space hire, manage your reservations, and generally facilitate the services you request from Kookaburra Grounds.
- Communication: To respond to your inquiries, send you updates regarding your orders or bookings, and provide information about our products, promotions, or special events if you have opted to receive such communications.
- Improvement of Services: To understand how our services are used, diagnose technical problems, and develop new features, products, and services based on user feedback and analytical data.
- Marketing and Personalization: To tailor our marketing communications and website content to your interests, based on your past interactions with our online platform and services, where permissible by law.
- Security and Fraud Prevention: To protect our website, services, and customers from fraudulent transactions and other illicit activities.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies and individuals that provide services on our behalf, such as payment processing, website hosting, analytics, customer service, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security over the internet.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Third-Party Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our practices, please contact us at:
Kookaburra Grounds
489 Bridge Road
Richmond, VIC 3121
Australia